Our journey mapping approaches identifies the functional and emotional issues that detract from your experience. Whatever the touchpoint (web, sales, account management, service, retail) we prioritise the most important interactions from a business and customer perspective. Then we go about improving it with you.
We’re unique in that in the improvement approach we use an OPEN innovation approach. We design from the outside-in, with innovative research techniques that build real customer insight into customer value gaps. We draw on multiple internal and external sources including: lean internal techniques as well as suppliers, employees and customers to come up with the best solutions.
We’re happy to work on the entire experience or just start with a specific one that’s troubling you and improve it rapidly.
| HOWTOEXPERIENCE ACADEMY |
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| Sign me up for a Test Drive |
| No obligation, free taster of the online portal including lite healthcheck to benchmark your performance against others and access partsnof the knowledge cube |
| Send me more info on the next HOWTOEXPERIENCE ACADEMY Foundation Course |
| Two day course for practitioners based around the Customer Experience Dashboard. Includes access to detailed Healthcheck and Customer Experience Guide.A great way to MOT your programme or develop your Roadmap as you start out. Your first step to beocming a recognised Customer Experience Pro. |
| Join HOWTOEXPERIENCE Academy Full Member now... |
| Full membership and open access to knowledge cube,Healthcheck, benchmarks and action planner.Particpate in community forums and monthly webinar and ask the expert. |
| H2X quick wins |
| 10 Winning Strategies Top brands know what keeps customers happy.. |
| The 5 Must Dos Five 'musts' for any customer experience programme.. |
| Free 1/2 day workshop Just add your cross functional team.. |
