X-ccelerator®
Accelerating customer experience improvement
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| “I wish this tool had been available when we started our customer experience improvement programme. It has all the elements we required, would have saved us huge time and effort, and made the improvement programme so much easier to set up and manage.” Sandra Seymour, Head of Customer Experience, British Gas |
The improvement dilemma
You need to improve the experience you give to customers. You’re keen to be more efficient. You’ve got to stem churn, grow loyalty and build revenue. These are urgent issues, and you need to see results – soon. Perhaps parts of your organisation have already started to respond. Even though you’ve got capable people, they don’t have the experience or the tools to hand.
Now there’s a way to move forward: the X-ccelerator platform from H2X. A web-based, best practise, customer experience toolkit that lets organisations manage Touch Point performance, understand opportunities and drive experience improvements.
Take control
For senior managers, X-ccelerator offers visibility and control of their entire customer experience performance - giving their people the right tools to do the job quickly, efficiently and well. For practitioners, X-ccelerator offers the best customer experience training available and reduces programme management effort. Experience managers can manage their monthly review meetings virtually - without the need to produce reams of paper.
Do it now
X-ccelerator can be up and running for you within a week. Configured to your needs, we’ll train your people and support the experience improvement process, ensuring your business focuses on those areas that deliver maximum return. And after we’ve gone, a Virtual Consultant will remain on the shoulder of staff, supporting them in their efforts.
For more information click here… call +44 (0) 1628 777945 or e-mail xccelerator@h2x.bix
| H2X insights. Learn how .. |
|---|
| ..first impressions always
last longest |
| One experience. one chance. Make yours count... |
| ..your customers decide |
| Subconcious power. using Sense and Respond... |
| ..customers perceive value |
| Effective propositions. The importance of looking deeper... |
| ..customers leave |
| Understanding defection. Regaining control... |
| ..the experience IS the brand |
| Capability. Knowing what you do best... |
| ..the best team wins |
| Culture. Positioning players to succeed |
| ..all things are NOT equal |
| 20% delivers 80%. Why differentiation pays... |
| ..to change? |
| A proven recipe. Planning perfect execution... |
| H2X quick wins |
| 10 Winning Strategies Top brands know what keeps customers happy.. |
| The 5 Must Dos Five 'musts' for any customer experience programme.. |
| Free 1/2 day workshop Just add your cross functional team.. |
