H2X – How to Experience – specialises in designing and delivering compelling customer and employee experiences. Our business creates relationships: relationships that build loyalty, increase profits and reduce churn.
Most companies don’t manage their customers well. The result is an enormous leakage of value. When one utility looked at the impact of their current experiences they found that there was over £250M of revenue at stake.
The principle is simple: what customers spend, say and do depends on how committed they are to a brand. That commitment – their belief - derives from what’s actually delivered and the emotional connection that’s made. If your customers’ experience is positive, they will remain content, loyal and profitable. If it consistently disappoints, they will look elsewhere.
H2X compares what your customers expect with what your employees actually deliver. Then, we help to make the practical and cultural changes needed to close the gap.
| HOWTOEXPERIENCE ACADEMY |
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| Sign me up for a Test Drive |
| No obligation, free taster of the online portal including lite healthcheck to benchmark your performance against others and access partsnof the knowledge cube |
| Send me more info on the next HOWTOEXPERIENCE ACADEMY Foundation Course |
| Two day course for practitioners based around the Customer Experience Dashboard. Includes access to detailed Healthcheck and Customer Experience Guide.A great way to MOT your programme or develop your Roadmap as you start out. Your first step to beocming a recognised Customer Experience Pro. |
| Join HOWTOEXPERIENCE Academy Full Member now... |
| Full membership and open access to knowledge cube,Healthcheck, benchmarks and action planner.Particpate in community forums and monthly webinar and ask the expert. |
| H2X quick wins |
| 10 Winning Strategies Top brands know what keeps customers happy.. |
| The 5 Must Dos Five 'musts' for any customer experience programme.. |
| Free 1/2 day workshop Just add your cross functional team.. |
