The difference with “How to Experience” is the experience of our people and the inclusive way in which we work with clients. We are a “grey-hair” organisation. All our people have real experience of designing and delivering customer and employee experience programmes. We assemble bespoke teams with functional and sector expertise to deliver against the specific aspects demanded by the client challenge.
Experience programmes are always cross-functional in nature. All our people are specialists in their field and committed to working with your teams to not just give you the right answer but share “how to” do it. We are committed to up-skilling organisations through our interventions
H2X is led by CEO David Williams. David has engineered successful customer experience programmes with some of the world’s leading organisations including British Gas, Royal Mail, American Express, & Royal Bank of Canada.
David draws on 10 years experience at BP, where he led and delivered international business transformations. A co-founder and ex-Vice Chairman of QCi, he still remains an associate, having successfully taken the company into the WPP group in 2001. A regular speaker and industry commentator at major conferences worldwide, David has written many articles on customer experience and marketing effectiveness, including the IDM’s Guide to Customer Experience.
David is supported by a network of over 20 consultants, each carefully selected for specialist skills or sector-specific expertise.
| H2X insights. Learn how .. |
|---|
| ..first impressions always
last longest |
| ..your customers decide |
| ..customers perceive value |
| ..customers leave |
| Do you know How2Experience? |
|---|
| If you: |
| Have more than 10 years specialist experience |
| Are able to apply this pragmatically in a way that balances commercial needs with improving customer's experience |
| Naturally work with clients in a coaching manner |
| Then you could be right for the How to Experience team.Submit your details here: |
