This event, held at Carpeo's contact innovation centre, incorporated a key note presentation on contact innovation from David Williams, CEO HOWTOEXPERIENCE. Peter Wilcock, Director Carpeo set out the ethos at Carpeo - every contact, every day...even better. David shared the three stage process (optimise, Integrate and transform) to help clients have relevant natural customer conversations with ease and deliver better results. This was supported by two fabulous case studies of contact innovation from Nancy Rignall, Deputy Managing Director, Mapfre and Tim Cable, Head of Customer Relationship Customers, Royal Mail. Both case studies show how significant business benefits can be achieved by executing simple but effective ideas. To view video highlights and download slides click here... Contact Innovation
The Inchcape Story - "An incredible story" "The simplicity is brilliant" "I was struck by the commitment of their leadership - truly inspiring". Some of the comments from attendees at the talk given by Ken Lee, Communications Director, Inchcape PLC about how Inchcape are progressing against their vision "to be the world's most customer centric automotive retail group" through "creating the Ultimate Customer Experience for their customers and brand partners." If you want to view video highlights ... click here
The Maasai Masterclass - “The best presentation I’ve seen in 5 years”; “Truly Inspirational” “Chris really struck a chord – something I’m still working through”. Just some of the feedback from the Maasai Masterclass: How to: create a sustainable and inspired organisation that Chris Howe delivered for us on Friday 23rd May. For some of the most poignant reminders please click above....
Stephen Blanchette kicked off our new 'How to...' series with a presenation on his award winning brand experience for Oskar Vodafone.....
X-ccelerator is a licensable tool kit that helps senior managers gain control of complex experience improvements programmes. Practitioners benefit from a best practice set of tools and approaches...
The How to…Series is a set of experiential events that is open to all in the H2X community that are interested in learning and understanding more about Brands, customer and employee experience and change.
Our aim is to get some of the best experts in their field together with interested executives to stimulate debate, discussion and learning.
We’re taking input on the programme now and would be happy to hear if you have any subject, speaker or location ideas. We will shortly be publishing the full 2008 programme. We intend on running 5 events per annum.
It’s free for 3 named members of our clients and certain invited guests. Numbers for some events may be limited. Membership is available, subject to approval, on a paid basis for non-clients.
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• "Delivering an
intentional customer experience" - Helping Hard-nosed
business people get in touch with their customers emotions |
| H2X insights. Learn how .. |
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| ..first impressions always
last longest |
| One experience. one chance. Make yours count... |
| ..your customers decide |
| Subconcious power. using Sense and Respond |
| ..customers perceive value |
| Effective propositions. The importance of looking deeper. |
| ..customers leave |
| Understanding defection. Regaining control... |
| H2X quick wins |
| 10 Winning Strategies Top brands know what keeps customers happy.. |
| The 5 Must Dos Five 'musts' for any customer experience programme.. |
| Free 1/2 day workshop Just add your cross functional team.. |
