The opposite end of the spectrum
Phil Stubbington
www.toyota.co.uk/inchcape
I've had some very bad experiences with other car dealers (for example, saying there is nothing wrong with the car, when there is a 4 inch nail sticking out of the tyre) so decided to switch my custom to another garage. Why was the experience great? My experience with Inchcape has been the opposite end of the spectrum. Always cheerful and polite on the telephone, welcoming on arrival at the garage (to the extent that their staff are actually outside to chaperone your car to a suitable parking space!), explain the likely costs of the service, opening and closing times, immediately send you a text message to confirm the booking, and perhaps most importantly carry out the service to high standards.
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